NC Accounting, Tax & Management Services
| (508) 510 - 3431 Info@Chaperonllc.com Serving the Plymouth, Essex, Bristol, Suffolk Counties |
RESIDENT RESOURCES
MOVE IN PROCEDURES
• Contact our office 4 days in advance of your move in
date to schedule your move in appointment. One adult who
is signing the lease must be present at the move in
appointment to sign the move in the inspection form. All new
tenants are encouraged to be present but only one adult is
required to sign the inspection form.
• All payments and balances due must be paid on the
move in appointment date..
• Our office will schedule utility shut-offs effective on
your move in date. Please be sure that all utility services that
are not included in your rent are transferred into your name
on or before your move in date to avoid interruption of
services
RENTAL PAYMENTS
All rents are due on the first day of the month. Your rental
payment must be in our office by 12:00 PM on the 1st day of
the month or postmarked by the last day of the preceding
month to avoid being charged a late fee.
PAYMENT OPTIONS:
Online Tenant Portal – Coming Soon….
Mail – You can mail your personal check, cashier’s check or money
order: Make your rent payment payable and mail it to:
NC Accounting, Tax & Management Services
PO Box 566
Brockton, MA 02303
Whichever payment option chosen, the payment resources
described above, provide a safe & convenient method for
payments.
REPAIRS & MAINTENANCE PROCEDURES
General Repairs & Maintenance - All non-emergency
work orders must be submitted in writing. This insures a
paper trail for reference and reduces the risk of omitted
repairs.
Work Order can be faxed (508-510-3477) or emailed
(Services@chaperonllc.com) or U.S. Mail. The status of
your work order will be emailed to you if a email address is
proved upon submission. All appointments for work order
completion will be emailed as well, otherwise it will be
communicated via phone.
A repair request form is included on this website.
Be as detailed as possible when submitting your maintenance
request.
Bad Example: The toilet doesn't work.
Great Example: The toilet in the hall bathroom won’t flush. I
push on the handle, but nothing happens.
Call our maintenance coordinator, Nashua Chaperon, if you have
an urgent maintenance request that requires immediate
attention.
Emergency Maintenance - If you have an after hours
maintenance issue that requires immediate attention, (such as
a broken water pipe or you're unable to secure your
residence, etc.), please call our after hours maintenance
center toll free at (508) 649-9532.
*THIS IS TO BE USED FOR AFTER HOURS
MAINTENANCE EMERGENCIES ONLY*
Do NOT contact any contractor directly for maintenance.
Maintenance cannot be performed without a work order
dispatched by a representative of our office.
In the event of a fire, vacate the building and call 9-1-1
. Then contact our office or after-hours call center
immediately.
In the event of a (suspected) gas leak, vacate the building and
call 1-800-525-8222, ASAP.
Safety Alarms - Please test your carbon monoxide alarm
and smoke alarm(s) at least once a month to ensure the safety
of you and your family. Be sure to replace the batteries when
needed. For additional safety, it's recommended that your
battery be replaced annually. Contact our office
immediately if any of your safety alarms are not functioning
properly or if you're unable to obtain a battery. A
replacement battery will be provided at no charge, if needed.
Satellite Cable Service - Contact our office for written
authorization of satellite cable installation. Certain
requirements must be met in order to obtain authorization.
PLEASE NOTE, under no circumstance may any hardware
be permanently attached to the structure of the premises.
Contact our office for details.
Service Charges - All maintenance appointments must be
cancelled in advance of the appointment day or a service
charge may be assessed. The following are the terms for
cancelling a maintenance appointment:
• First Same-Day Cancellation - "no charge". We
understand that unforeseeable issues arise from time to time.
• Second Same-Day Cancellation (of the same work
order) - A $25.00 service charge will be assessed. The
maintenance technicians have a schedule that they're trying to
maintain. A same day cancellation doesn't give the technician
adequate time to rearrange their schedule.
• Third Cancellation (of the same work order) - An
additional $25.00 service charge will be assessed. Plus, a Notice
to Enter will be served so that our maintenance technician can
complete the necessary repairs on the original work order. We
have an obligation to the property owner to ensure that the
premises are maintained in good repair.
• "No Show" - A trip charge will be assessed to the
tenant if an appointment is made with a Vendor, and nobody is
present to allow the technician into the unit to complete their
work. The cost of a trip charge varies by Vendor. However, the
range is typically $50.00 to $80.00. This fee is waived if you’ve
given our office permission to enter.
• Damage, Misuse & Neglect - Per your Rental
Agreement, Residents are responsible for maintenance caused by
damage, misuse and/or neglect. What does that mean? If your
toilet isn't working and is caused by someone flushing a stuffed
animal, or some other foreign object down the toilet, the
Resident will be responsible for the cost of repair. However, if
it's caused by a failed part in the toilet, the Owner will pay for the
repair.
MOVE OUT PROCEDURES
• Review your Rental Agreement to be sure that the
initial term of your Rental Agreement has or is about to
expire and that you're able to vacate without penalty.
• A 30-Day Notice to Vacate is required. Your notice
must be received by our office at least 30 days in advance of
your anticipated moving date. PLEASE NOTE that your 30-
Day Notice becomes effective the date that it's received by
our office. You may download and complete your Notice to
Vacate form from the forms section of this website.
• Our office will mail move-out instructions to you
within a few days of receiving your 30-Day Notice . A
cleaning list will be included with your instructions. You can
download a copy as well from our forms list.
• Please leave utility services on at the property until
your move out inspection has been completed. We cannot
perform a thorough inspection of the premises without power
and water.
• Contact our office at least 24 hours in advance to
schedule your move out inspection. Your move out
appointment will be at the rental property.
• A security deposit disposition will be completed and
any balance due to the resident will be refunded within 30
days after the keys have been returned.
MOVE IN PROCEDURES
• Contact our office 4 days in advance of your move in
date to schedule your move in appointment. One adult who
is signing the lease must be present at the move in
appointment to sign the move in the inspection form. All new
tenants are encouraged to be present but only one adult is
required to sign the inspection form.
• All payments and balances due must be paid on the
move in appointment date..
• Our office will schedule utility shut-offs effective on
your move in date. Please be sure that all utility services that
are not included in your rent are transferred into your name
on or before your move in date to avoid interruption of
services
RENTAL PAYMENTS
All rents are due on the first day of the month. Your rental
payment must be in our office by 12:00 PM on the 1st day of
the month or postmarked by the last day of the preceding
month to avoid being charged a late fee.
PAYMENT OPTIONS:
Online Tenant Portal – Coming Soon….
Mail – You can mail your personal check, cashier’s check or money
order: Make your rent payment payable and mail it to:
NC Accounting, Tax & Management Services
PO Box 566
Brockton, MA 02303
Whichever payment option chosen, the payment resources
described above, provide a safe & convenient method for
payments.
REPAIRS & MAINTENANCE PROCEDURES
General Repairs & Maintenance - All non-emergency
work orders must be submitted in writing. This insures a
paper trail for reference and reduces the risk of omitted
repairs.
Work Order can be faxed (508-510-3477) or emailed
(Services@chaperonllc.com) or U.S. Mail. The status of
your work order will be emailed to you if a email address is
proved upon submission. All appointments for work order
completion will be emailed as well, otherwise it will be
communicated via phone.
A repair request form is included on this website.
Be as detailed as possible when submitting your maintenance
request.
Bad Example: The toilet doesn't work.
Great Example: The toilet in the hall bathroom won’t flush. I
push on the handle, but nothing happens.
Call our maintenance coordinator, Nashua Chaperon, if you have
an urgent maintenance request that requires immediate
attention.
Emergency Maintenance - If you have an after hours
maintenance issue that requires immediate attention, (such as
a broken water pipe or you're unable to secure your
residence, etc.), please call our after hours maintenance
center toll free at (508) 649-9532.
*THIS IS TO BE USED FOR AFTER HOURS
MAINTENANCE EMERGENCIES ONLY*
Do NOT contact any contractor directly for maintenance.
Maintenance cannot be performed without a work order
dispatched by a representative of our office.
In the event of a fire, vacate the building and call 9-1-1
. Then contact our office or after-hours call center
immediately.
In the event of a (suspected) gas leak, vacate the building and
call 1-800-525-8222, ASAP.
Safety Alarms - Please test your carbon monoxide alarm
and smoke alarm(s) at least once a month to ensure the safety
of you and your family. Be sure to replace the batteries when
needed. For additional safety, it's recommended that your
battery be replaced annually. Contact our office
immediately if any of your safety alarms are not functioning
properly or if you're unable to obtain a battery. A
replacement battery will be provided at no charge, if needed.
Satellite Cable Service - Contact our office for written
authorization of satellite cable installation. Certain
requirements must be met in order to obtain authorization.
PLEASE NOTE, under no circumstance may any hardware
be permanently attached to the structure of the premises.
Contact our office for details.
Service Charges - All maintenance appointments must be
cancelled in advance of the appointment day or a service
charge may be assessed. The following are the terms for
cancelling a maintenance appointment:
• First Same-Day Cancellation - "no charge". We
understand that unforeseeable issues arise from time to time.
• Second Same-Day Cancellation (of the same work
order) - A $25.00 service charge will be assessed. The
maintenance technicians have a schedule that they're trying to
maintain. A same day cancellation doesn't give the technician
adequate time to rearrange their schedule.
• Third Cancellation (of the same work order) - An
additional $25.00 service charge will be assessed. Plus, a Notice
to Enter will be served so that our maintenance technician can
complete the necessary repairs on the original work order. We
have an obligation to the property owner to ensure that the
premises are maintained in good repair.
• "No Show" - A trip charge will be assessed to the
tenant if an appointment is made with a Vendor, and nobody is
present to allow the technician into the unit to complete their
work. The cost of a trip charge varies by Vendor. However, the
range is typically $50.00 to $80.00. This fee is waived if you’ve
given our office permission to enter.
• Damage, Misuse & Neglect - Per your Rental
Agreement, Residents are responsible for maintenance caused by
damage, misuse and/or neglect. What does that mean? If your
toilet isn't working and is caused by someone flushing a stuffed
animal, or some other foreign object down the toilet, the
Resident will be responsible for the cost of repair. However, if
it's caused by a failed part in the toilet, the Owner will pay for the
repair.
MOVE OUT PROCEDURES
• Review your Rental Agreement to be sure that the
initial term of your Rental Agreement has or is about to
expire and that you're able to vacate without penalty.
• A 30-Day Notice to Vacate is required. Your notice
must be received by our office at least 30 days in advance of
your anticipated moving date. PLEASE NOTE that your 30-
Day Notice becomes effective the date that it's received by
our office. You may download and complete your Notice to
Vacate form from the forms section of this website.
• Our office will mail move-out instructions to you
within a few days of receiving your 30-Day Notice . A
cleaning list will be included with your instructions. You can
download a copy as well from our forms list.
• Please leave utility services on at the property until
your move out inspection has been completed. We cannot
perform a thorough inspection of the premises without power
and water.
• Contact our office at least 24 hours in advance to
schedule your move out inspection. Your move out
appointment will be at the rental property.
• A security deposit disposition will be completed and
any balance due to the resident will be refunded within 30
days after the keys have been returned.
© 2014 NC Accounting, Tax & Management Services. All rights reserved
ONLINE SERVICES
Submit Maintenance
Request (Coming Soon)
Online Statements
(Coming Soon)
Contact Property
Manager (Coming Soon)
Online Tenant Portal
(Coming Soon)
Submit Maintenance
Request (Coming Soon)
Online Statements
(Coming Soon)
Contact Property
Manager (Coming Soon)
Online Tenant Portal
(Coming Soon)
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